Frequently Asked Questions

You have queries, we have answers. In order to make your online loan process as easy as possible, we have compiled some of the most popular questions our customers have and replied with quick, easy answers.

• Most popular queries

  What if I need to extend my payment?

  Loan extensions are granted at the discretion of QuickQuid. To see if you are eligible for an extension, please visit the Rates & Terms page.To extend a loan, the finance charges for the original loan must first be paid on the original due dates. After paying the original loan finance charges, you will be contracted for an additional loan, for which you will be charged additional finance charges. The length of the extension will be governed by your pay dates and the rules displayed on the Rates & Terms page. The extension finance charge is calculated the same as the original loan finance charge. Finance charges for loans and extensions are also found on the Rates & Terms page. If you qualify for an extension, you can extend your loan by logging into your account.
  
  Extensions can be requested until 17:00, three business days before the due date of your current loan. You can also request an extension by calling or e-mailing our call center at 0808 234 4558 and support@quickquid.co.uk, respectively. If you request an extension by phone or e-mail, you must still return to your customer account page to sign the loan agreement. The extension will not take place without a signed loan agreement.

  How much money can I receive?

  Your first QuickQuid loan is based upon the information you provide in your loan application. New customers can qualify for a loan amount up to £1000.† After successful repayment of your loan, we may increase your loan amount on any future QuickQuid loans. The maximum loan amount for United Kingdom residents will be £1500.†

  When will I receive my loan?

  In most cases, your application will be processed within 30 minutes from the time it has been received. If approved before 14:30, you may receive same-day funding.^§ All loans approved after 14:30 will be funded on the next working day.
  
  If you are an existing customer and are approved for a new loan by 7:30,^¶ you may receive same-day funding as early as 8:00. We also offer funding at 11:00, 13:00 and 15:00.

• Payment options

  Why do you need my debit card information?

  We use the debit card information on your current account to automatically debit your loan repayment on your specified due date.  If your debit card payment is dishonoured for reason of insufficient funds, QuickQuid can and will re-present the payment.

  How do I pay my loan in full at the first payment date?

  To pay your loan in full on the first repayment date, simply log into your personal account and choose the earlier payment date in the Loan Due Date dropdown. You may also request an early repayment by calling or emailing our Customer Service Team, six days a week at the contact information below.
  
  Email: support@quickquid.co.uk
  Direct line: 0808 234 4558

  How does a Direct Debit Authorisation payment work?

  The Direct Debit Authorisation used by QuickQuid behaves the same as a cheque. Once presented to your bank for payment of the loan, it will send the specified amount of loan fees and/or principal, (depending on the Loan Due Date) to QuickQuid to satisfy the loan agreement. If the payment is dishonoured by your bank for reason of insufficient funds, QuickQuid can and will re-present the Direct Debit Authorisation to your bank.

  What are my repayment options?

  Your payment options are listed in the Loan Due Date dropdown, which contains two due dates.
  
  • If you choose the first due date, the loan amount and finance charge will be debited from your bank account on this earlier date.
  • If you choose the second due date, the finance charge will be debited on the first due date and the loan amount and finance charge will be debited from your bank account on the second date.
  • If you are eligible for an extension, you will see a “Request an Extension” link. This option will extend your due date for principal payment by one pay period.
  
  We will always send a reminder email one or two days prior to your due date. Contact our Customer Service Team to discuss your repayment options.

  Email: support@quickquid.co.uk
  Direct line: 0808 234 4558

  Do I need a debit card to take out a loan?

  The debit card is our preferred method of loan repayment.  For those who do not have a debit card, we offer a direct debit option.

• Support

  Once I pay off a loan, how soon can I receive another loan?

  If you pay by debit card, your payment will clear the bank in seconds and you can apply for a new loan immediately. The new loan will be funded to your bank account the same day.^§
  
  Example: Your due date is Friday. Your full payment comes out on that date. The payment will clear on Friday and your new loan will be funded to your account on Friday.
  
  If you pay by DDI, it will normally take two working days for your payment to clear the bank. Once the payment clears, we can issue you another loan. The new loan will be funded to your bank account the working day after payment clears.
  
  Example: Your due date is Friday. Your full payment comes out on that date. The payment will clear on Tuesday and your new loan will be funded to your account on Wednesday.

  What if I can’t repay my loan on the due date?

  If you can’t repay the full amount of your loan on the due date, you may be able to request a loan extension by logging into your personal account or by contact our customer service team via phone or email. If you do not qualify for an extension, you must contact us immediately to set up payment arrangements.
  
  Email: support@quickquid.co.uk
  Direct Line: 0808 234 4558

  What if I want to pay early?

  Early repayment is always an option at QuickQuid. Simply contact us via phone or email if you want to pay your loan off early. If you pay off within 14 days of the funding date, you will be entitled to a refund of the unearned finance charge. You may contact our Customer Service Team below to discuss your repayment options.
  
  Email: support@quickquid.co.uk
  Direct line: 0808 234 4558

  What is the loan finance charge?

  You are charged two flat finance charges for the payday loan; the first finance charge is for the term from the time that you receive the loan funds (Funding Date) until your first pay date and is due on the Payment Date 1. The second finance charge is for the term from Payment Date 1 until Payment Date 2 (your second pay date) and is due on Payment Date 2. Click here to see the rules that apply to you. If you have received a coupon, you will receive the appropriate discount off the fee. Provide the coupon code when you fill out your loan application.

  I’m not receiving emails from QuickQuid. Why?

  QuickQuid sends email notices for loan application confirmations, loan approved confirmations, payment reminders, payment confirmations, email responses and promotions. If you are not receiving any of these emails, please read below.
  
  The intensity of SPAM has rendered email difficult to use. New email filters implemented by ISP’s and other technology service providers to curb the problem may stop you from receiving important emails from QuickQuid.
  
  As a QuickQuid customer, you depend on receiving emails from us to answer questions, receive password resets, coupons, etc. However, unless you add us to your address book (or your ISP whitelist), you may have trouble receiving our emails. New SPAM email filters may incorrectly categorize messages from QuickQuid.co.uk as “unsolicited” and redirect them to a bulk, junk email folder or delete them entirely.
  
  To ensure you receive important emails from QuickQuid, please take a moment to add our email address support@quickquid.co.uk to your address book or to your SPAM “good” list or “whitelist”. Doing so will help identify us as a company you recognise and expect emails from. This also allows our messages to reach you in a quick and timely manner. Below are links to instructions on how to add QuickQuid to your address book for popular email providers.
  
  Yahoo Users Hotmail Users

• Loan process

  When will my loan be due?

  The QuickQuid payday loan is a two (2) pay period loan. Please visit our Rates and Terms page to see rules specific to UK customers.

  Why does QuickQuid run credit checks during the loan approval process?

  We run credit checks to verify your application information and to help determine the amount of your potential loan.

  How do I know that my loan has been approved?

  You will receive an email notification once your loan has been approved. QuickQuid reserves the right to make adjustments to your loan approval until the time you receive the funds in your bank account based on new information regarding your loan application.

  What if I don't have perfect credit?

  Less-than-perfect credit will not prevent you from receiving a payday loan from QuickQuid.‡ Our payday loan solutions are designed to help even those with less-than-perfect credit. Rely on our dedicated Customer Service team to help you find the right loan option, even if you have been turned down by other lenders in the past.

  Will borrowing from QuickQuid affect my credit score?

  If you take out a loan from QuickQuid and repay it on time, we will inform the credit bureau of your timely repayments, which should positively affect your credit score. However if you do not repay on time, this could have a negative impact on your credit score

  How many loans can I borrow at one time?

  You can only be funded one loan at a time. If you currently have an issued loan, you can request a new loan, but you will not be funded until your issued loan is paid in full. Remember, you can request an extension instead of a new loan. The finance charge is the same whether you extend an issued loan or apply for a new loan.

• Updating your information

  How do I change or reset my password?

  To update your password, login to your member account by entering your email and password. Once logged in, click on the “change password” link and type in a new password and click the “submit” button to save your new password. You can now access the site with your new password.
  
  To reset your password, click on the “forgot password” button under the customer login section. On the next page enter your email address and click the “send email” button. A new password will be delivered to your email address. Once you login with your new password you will be required to update that password to something familiar to you. You must update your password to continue.

  How do I update my customer profile?

  Login to your member account by entering your email and password. Once you are logged in, click on the corresponding link under “profile options” in the “manage your account” section, make the change and click “update”.

  How do I update my bank information?

  To update your bank information, you must use the contact us form or contact our Customer Service Team via phone or email. Please have the new branch sort code and bank/building society account numbers available.
  
  Email: support@quickquid.co.uk
  Direct Line: 0808 234 4558

• Finance charge

  How is my finance charge determined?

  To determine your finance charge, QuickQuid uses 3 rate tiers: Excellent, Good or Average. The tier that you qualify for is determined by QuickQuid through various factors including, but not limited to, your credit history, employment history and loan repayment history.

  How can I improve my finance charge rate tier?

  Your rate tier may improve as you build your loan repayment history with us.

  What is an APR? And what does it mean for me as a customer?

  An APR is an annualised percentage rate for a loan that would have been borrowed for a full year. Since our loans are borrowed for as few as eight days and limited to your pay date frequency, you will never be charged for a full year. Your loan is for a small duration with upfront fixed finances charges between £10 and £14.75 per £50 borrowed. There are no extra charges or hidden fees.

  What do Excellent, Good and Average mean in terms of rate tiers?

  The terms Excellent, Good and Average do not refer to your credit rating. These are terms that QuickQuid created for its three tiers of finance charges. Customers in the Excellent tier are charged £10 per £50 borrowed. Customers in the Good tier are charged £12.50 per £50 borrowed. Customers in the Average tier are charged £14.75 per £50 borrowed. Once we’ve chosen your tier and you’ve successfully paid off a loan, you are locked in at that tier with the ability to move up to a better tier.