You can report complaints in reference to QuickQuid loan products, policies or services orally or in writing. This can be done via email at firstname.lastname@example.org, or via phone at 0800 016 3114. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute.
Upon receipt of your complaint, QuickQuid will acknowledge the complaint within 5 business days and work to resolve the complaint as soon as possible. We will negotiate with you and work to come to a mutually agreeable solution.
We will send you our final response within 8 weeks of receiving your initial complaint. In this letter we will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.
You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a direct result of exceptional circumstances. We will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact FOS at:
The Financial Ombudsman Service
Tel: 0300 123 9 123
Further details are also available here.
The European Commission has set up an online service to help customers who have a complaint about goods or services bought online from traders in the European Union. If you have a complaint and have not been able to get it resolved, and you applied online, you can complain through the online dispute resolution (ODR) platform.
Firm Name: CashEuroNet UK, LLC
Period covered in this report: 1 July 2018 - 31 December 2018
Brands/trading names covered: QuickQuid, Pounds to Pocket, On Stride Financial
|Product/Services grouping||Consumer Credit Lending|
|Number of complaints opened||16,641|
|Number of complaints closed||18,405|
|Percentage closed within 3 days||NA|
|Percentage closed after 3 days but within 8 weeks||NA|
|Main cause of complaint opened||NA|