Contact Us
We're available seven days a week via phone, email or live chat.
Credit intermediary not a lender. Representative Example: Amount of credit: £1000 for 11 months at £102.22 per month. Total repayment of £1226.64. Interest: £226.64 Interest rate: 47.5% pa (fixed). APR rates range from 9.3% APR to 102.5%.
Customer Support
Contact us via phone or email with general questions about QuickQuid products or services. Send us additional materials via mail.
Call from landlines are charged at local rate. Calling from a mobile should be included within your inclusive minutes, please check with your mobile operator.
| Email: | support@quickquid.co.uk |
|---|---|
| Hours: | Monday - Friday: 07:00 to 22:00 Saturday - Sunday: 10:00 to 18:30 |
| Address: | QuickQuid Vicarage Chambers 9 Park Square East Leeds LS1 2LH |
QuickQuid Partner Programme
Interested in working with QuickQuid as a partner? Learn more here!
Complaint Resolution Process
You can report complaints in reference to QuickQuid loan products, policies or services orally or in writing. This can be done via email at complaint@quickquid.co.uk
Upon receipt of your complaint, QuickQuid will acknowledge the complaint within 5 business days and work to resolve the complaint as soon as possible. We will negotiate with you and work to come to a mutually agreeable solution.
We will send you our final response within 8 weeks of receiving your initial complaint. In this letter we will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.
You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a direct result of exceptional circumstances. We will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact FOS at:
Contact Details
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Further details are also available here.
Press Enquiries
For press enquiries about QuickQuid, please contact media@quickquid.co.uk .
