Direct Telephone Numbers
Call free from landlines. Mobile phone companies may charge up to 40p per minute.
- Customer Service:
- 0808 234 4558
- 0808 234 4561
- General Fax:
- 0808 101 1380
- Customer Service:
- Collections Dept:
Please submit all queries below or view our Frequently Asked Questions for immediate answers.
Complaint Resolution Process
You may report complaints in reference to QuickQuid loan products, policies or services via email at or via phone at 0800 210 0994 Call free from landlines. Mobile phone companies may charge up to 40p per minute.
Upon receipt of your complaint, QuickQuid will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it.
If you are not satisfied with our response, you may appeal the decision via email at . We ask you to please state your objections to the previous decision and include any new evidence to be considered.
We will negotiate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this further course of action.
You should contact the Financial Ombudsman Service within six months of receiving our final response.
Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
For press enquiries about QuickQuid, please contact or 0808 101 7453.
QuickQuid is a member of the Consumer Finance Association. For press enquires regarding the Consumer Finance Association or payday loan industry, please visit www.cfa-uk.co.uk.
QuickQuid Partner Programme
Interested in working with QuickQuid as a partner? Learn more here!
Representative example: Borrow £1200 over 10 months. Interest 300% per annum. Total amount repayable £2,831.34. Total cost of credit £1,631.34, comprising solely of interest. 1362% APR Representative.
Short Term Loans
Representative example: Borrow £200 for 28 days. The total charge for credit is £50. Interest is fixed at a rate of £50 per £200 loan (326% per annum). The total repayable is £250. 1734% APR Representative.
Short-term loans should only be used for short-term financial needs and are not appropriate for long-term borrowing, or if you are in financial difficulty.