Get Answers to Your Questions

To be eligible to apply, you must:

1. Have a valid UK bank account.
2. Be employed.
3. Be a resident of the UK.
4. Be at least 18 years old.

When applying you'll also need to provide us with the following information:

1. Employment details.
2. Bank account details.
3. Income and outgoings/expenses.
4. Other Personal Information.

Yes. Less-than-perfect credit does not necessarily prevent you from qualifying for a loan via QuickQuid. We understand that a credit score may take time to repair, even when you have been working diligently to erase past credit mistakes. That is why our lenders use a variety of criteria to evaluate each customer, including their credit score and recent borrowing history. If you’ve had trouble with credit in the past but have worked diligently to improve your score, it may be able to approve you for a loan.

In most cases, the lender will be able to make a loan decision without additional paperwork. However, there are some instances where they may need some additional information regarding your income and employment. In this case, they will request you send the required documents so that their Loan Processing team can review them manually.

You won't have to, not these days. All of the data needed for verification can be found online.

Before 2018, Lenders needed help to process your loan, they needed a recent wage slip or equivalent income statement dated within the last 30 days. Whilst it could be sent via email or via social media, it was still an annoyance to customers who wanted a fast journey.

The results of the application will be presented to you in real time within 2 minutes. You will also receive an email from us a few moments later confirming the outcome.

If you need to speak to us about your application, you can contact us here

You won't have to, not these days. All of the data needed for verification can be found online.

Before 2018, Lenders needed help to process your loan, they needed a recent wage slip or equivalent income statement dated within the last 30 days. Whilst it could be sent via email or via social media, it was still an annoyance to customers who wanted a fast journey.

In 2015, the FCA changed the rules around High- Cost Short-term Credit, and initiated a maximum interest of 0.8% per day. One month loans are now more expensive and less rewarding for lenders to administer. When an applicant applies for a loan for 30 days, the number of lenders willing to lend becomes smaller and therefore the chances of the applicant being accepted may be affected.

There are a number of factors that lenders on QuickQuid use to evaluate your application, including but not limited to: an applicant’s past borrowing history, credit report, identity verification, number of outstanding loans, income and existing financial commitments, as well as the validation of application details. If an applicant does not meet all or some of lender's lending criteria for each of the above items, they may decide not to approve their application. If your financial circumstances change, you may reapply again in the future. Please keep in mind that each application is recorded on your credit file as a soft check; whilst a record is still made on your credit file, lenders won't usually consider this as a red flag.

In most cases, your application will be processed within 20 minutes from the time it has been received. Loan approval depends on satisfactory completion of identity, credit and affordability checks. If approved, funds will be sent to your bank account within 20-30 minutes of approval.^§With Almost all UK banks now supporting faster payments, payments will usually be received almost instantly. Once you have completed a loan application, QuickQuid will send you updates via email.

Short-term loans should be used for short-term financial needs only, and not as long-term financial solution. Responsible lenders will not encourage the frequent use of the service. If you're having recurrent financial problems, please see our “Where can I get financial advice?” question. Generally, the earliest you may apply for a new loan depends on your previous loan's repayment method and is subject to affordability checks in accordance with QuickQuid’s responsible introducer policy. Read on to learn more about the different payment types.

• Continuous Payment Authority (CPA): If you pay by debit card, your payment will clear the bank in seconds and you may be able to apply for a new loan immediately.
• Direct Debit Authorisation (DDA): If you pay by an electronic cheque, it will normally take two working days for your payment to clear the bank. Once the payment clears, you may be able to apply for a new loan.

Example: Your repayment date is Friday and your full payment comes out of your account on that day. If the loan was repaid via debit card, you may be able to apply for another loan on Friday. If the loan was repaid via Direct Debit, you must wait until Wednesday before you are able to apply for another loan.

All lenders have a policy of one loan per customer at any one time. There are more than one lender, but it wouldn't be responsible to apply for, and receive multiple loans concurrently.

If you do try to apply for multiple loans at the same time, your credit profile may become flagged for concern by the Credit Reference agencies.

As you complete your application form, we will ask you how long you think you will need to repay the loan. Your options are anything between 1 and 12 months.

This information will be passed to lenders, some lenders specialise in loans that are less than 3 months, and others specialise in loans that complete over 12 months. If you choose the 12-month option, we will first send your application to the provider who specialises in that term.

Loans of less than 12 months are capped at 0.8% per day, loans of 12 months won’t normally be capped. It is important to read the quote provided to you before you accept any offer of credit.

New customers may qualify for a loan of up to £1,500.^† After successful repayment of your first loan, you may qualify for loan amounts up to £2,000.^†

APR stands for Annual Percentage Rate and represents the cost of a loan over an entire year. APR can be helpful in comparing two similar loans from separate lenders because it will allow you to determine the relative cost of each loan. While the APR may be a helpful tool for comparing loans, the total cost of credit is also a valuable tool, as it will tell you exactly how much the loan will cost. See our Rates & Terms page for more information on the APR and total cost of our loan products.

Yes, by law you have the right to withdraw from your loan agreement within 14 days of signing your agreement. If you withdraw from the loan, you must return any money we have provided to you by the lender, plus accrued interest. You can withdraw from your loan by emailing your lender directly, or us at support@quickquid.co.uk.

Yes. If your application is approved on a weekend, your funds will typically be sent to your bank within 10 minutes after approval. This site is open 24/7, 365 days a year. 

You can repay a QuickQuid loan over the course of 1-12 repayment dates. Your repayment date will depend on the lender, some will be based on the dates you get paid. Most lenders will be happy to alter your repayment date on request, but please check that before accepting any loan offer. You will have a chance to review all repayment dates before signing your loan contract.

Loans of less than 12-months will be charged no more than a daily interest rate of 0.80% on your outstanding principal per day.

For example: Your next paydate is in 30 days. You decide to take out a 1-period loan for £100.00. You will be charged 0.8% interest for a 30-day loan term which results in £24.00 in interest. In total, you will repay £124.00 (interest + principle) on your repayment date. The total amount of interest charged on your loan depends on the number of repayment periods for your loan. For more information, visit our Rates & Terms page (link to Rates and Terms).

We don’t directly, at the moment we are limited to being a Credit Intermediary, not lending directly. Our lending partners will run credit-application checks with credit reference agencies to verify your application information, and to help determine whether your application will be approved or declined. Credit checks also help determine the amount of your loan offer, if approved.

Important Notice: When lenders run a credit-application check, it will leave a footprint on your credit report. Footprints themselves are not negative, but if a credit report shows that many searches have been done in a short period of time, it could be seen by lenders or others as a sign of identity fraud or great financial need.

All lenders on our network perform only soft credit checks, only when a loan is offered and accepted by you will a hard search be recorded.

Short-term loans are designed to help you bridge the gap between paydays so that you can take care of any unexpected expenses. If you need a quick cash advance to cover unexpected expenses, a loan through QuickQuid may be an option for you. However, you should not take out a short-term loan if you don't think you can pay it back on time, or if you are in need of a long-term financial solution.

Loans obtained through QuickQuid are short-term loans that are repaid in 1-12 repayment periods and are designed to help bridge the gap between paydays. The last payment includes the principal borrowed and is larger than previous payments. Personal “instalment” loans are loans in which there are a set number of scheduled payments over time. Each payment is equal, with some percentage of each payment going toward the principle of the loan.

Those looking for financial advice can try the following free services:

• StepChange: A registered charity that offers free, confidential, impartial advice to English and Welsh consumers in financial difficulty. Their helpline is available Monday – Friday, 9 a.m. – 5 p.m. They are closed Saturday – Sunday. Call 0800 138 1111 or visit StepChange.
• National Debtline: A national telephone helpline for people with debt problems in England, Wales and Scotland. Their service is free, confidential and independent. Their helpline is available Monday – Friday, 9 a.m. – 9 p.m., and Saturday, 9:30 a.m. – 1:00 p.m. They are closed Sunday. Call 0808 808 4000 or visit www.nationaldebtline.co.uk.
• Money Helper: Independent service set up by the government to help people make the most of their money. They give free, unbiased money advice. Their hotline is available Monday – Friday, 8:00 a.m. – 8:00 p.m., and Saturday, 9:00 a.m. – 1:00 p.m. You can visit MoneyHelper.

QuickQuid takes the protection of our customers’ information seriously. We employ a number of technologies to protect your information, including VeriSign and McAfee, among others. To protect yourself against potential scammers who might present themselves as QuickQuid or another lender, remember you should:

• Never make any payments over the phone unless the details of your original loan can be confirmed.
• Never provide personal information in response to an unsolicited email or call.
• Never respond to suspicious emails that request personal information.
• Check your account regularly for suspicious activity.

We are aware that certain individuals are presenting themselves as QuickQuid to approach consumers. These individuals do not represent QuickQuid in any way. QuickQuid is registered with the Financial Conduct Authority (FCA) and never asks for or charges any upfront fees or payments. If you feel suspicious about a firm or individual presenting themselves as QuickQuid or another lender, contact the FCA Consumer Helpline on 0800 111 6768 immediately. You can also contact us seven days a week, over live chat or via email at support@quickquid.co.uk.

You may report complaints in reference to QuickQuid loan products, policies or services via email at complaint@quickquid.co.uk . Here’s how we process complaints:

1. Upon receipt of your complaint, QuickQuid will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement with information on who is dealing with your complaint. If you are not satisfied with our response, you may appeal the decision via email at complaint@quickquid.co.uk. We ask that you please state your objection(s) to the previous decision and include any new evidence to be considered.
2. We will negotiate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied.
3. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this course of action.

If you wish to contact the Financial Ombudsman Service, you should do so within six months of receiving our final response.

Contact Details:
Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk

On occasions, QuickQuid will run a number of different types of promotions. Typically, these will be discounts on APR, or rewards for customers who referring friends.

Promotional APR discounts – Any discount offered on APR’s will be paid to the borrower in the form of cashback via BACS directly from us. Lenders will charge the full rate in the quote, borrowers can send us a copy of the loan agreement, and within 3 weeks, we will refund them monies equal to the promotional discount.

Referrals - customers who refer their friends can receive rewards, these will be paid within 48 hours of their referral code being used and the loan application being completed. Our online portal allows referrers to see how much commission they have earned.

We don't currently have one at the moment. The legality behind customers referring their friends in order to make financial reward on credit products is a grey area. Our legal advice is that those referring others to our site for financial reward should hold the relevant permissions with the Financial Conduct Authority.

The last thing we want is to be responsible for the prosecution of some of our customers, even if the risk is minimal. For that reason, we don’t currently offer a rewards program.

To unsubscribe from promotional discounts, log in to your account and update your “Contact Preferences.” 

Any promotional email that we send will have an "unsubscribe" option at the bottom. Clicking this link will unsubscribe the receiver from any further marketing.