Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £100 for 30 days. One total repayment of £124.00. Interest: £24.00. Interest rate: 292% pa (fixed). 1270% APR Representative.
Details regarding the QuickQuid clone firm
We are aware that certain individuals are fraudulently using QuickQuid details to reach out to consumers.
Please note that these individuals do not represent QuickQuid in any way.
Registered with the Financial Conduct Authority (FCA), QuickQuid wants to reassure all consumers and reiterate that we do not ask for, or charge, any upfront fees or payments. In addition, any outreach from a lender without your having recently completed a loan application should be viewed with suspicion.
If you are contacted by this clone firm (telephone number 0151 324 9990) or any other unauthorised firm, please do not provide any personal or financial details and contact the FCA Consumer Helpline on 0800 111 6768 immediately.
QuickQuid encourages all consumers with questions to contact us directly 24/7 via phone on 0808 234 4558, live chat or email at email@example.com.
What happens if I can’t make a payment on a payment date?
At QuickQuid, we understand that your financial circumstances can change in an instant. If you know that you won't be able to repay your loan amount on your payment date, you should contact us immediately so that we can do your best to help set up payment arrangements that work for you.
If your loan payment is dishonoured, returned, unpaid or otherwise missed, you may be charged a late fee of up to £15.00. We may also charge you default interest on any outstanding principal, at the same daily interest rate as your contracted interest rate, beginning on the first calendar day after the repayment date. Missing payments can make it more difficult and/or expensive for you to obtain credit reference agencies, and such missed payment may adversely affect your credit report. In addition, if you default under a loan agreement, we may commence legal proceedings and you may be required to pay us the reasonable expenses and costs we incur in those legal proceedings or in attempting to enforce our rights against you under the loan agreement.
When will I receive my loan? How can I check my loan status?
In most cases, your application will be processed within 30 minutes from the time it has been received. Loan approval will depend on satisfactory completion of identity, credit and affordability checks. If approved, funds will be sent to your bank account within 10 minutes or less after approval. This is dependent on your bank supporting Faster Payments. If your bank does not support Faster Payments, funds will be deposited the same day if your loan is approved by 14:30.
Once you have completed a loan application, QuickQuid will send you updates via email. You may also check your loan status online:
1. Log into your account using the 'Log In' at the top of the screen.
2. You will be directed to your Account Home page.
3. The top of this page will contain information on your current loan, including current loan status.
Where can I get financial advice?
The Debt Counsellors Charitable Trust:
A registered charity that offers free, confidential, impartial advice to English and Welsh consumers in financial difficulty. Helpline:
Available Monday-Friday 9am-5pm, Saturday-Sunday closed . For England/Wales Call: 0300 456 2726. www.thedebtcounsellors.org.uk
The National Debtline: A national telephone helpline for people with debt problems in England, Wales and Scotland. Their service is free, confidential and independent. Helpline: Available Monday-Friday 9am-9pm, Saturday 9:30am-1:00pm, closed Sunday. For England/Wales/Scotland Call: 0808 808 4000. www.nationaldebtline.co.uk
Money Advice Service: Independent service set up by the government to help people make the most of their money. They give free, unbiased money advice. Money Advice Hotline: Available Monday - Friday from 8:00am to 8:00pm and Saturday from 9:00am to 1:00pm. For English, call: 0300 500 5000. For Welsh, call: 0300 500 5555. www.moneyadviceservice.org.uk
What is CPA and how does it work?
Continuous Payment Authority (CPA) is a type of automatic payment that authorises a lender to withdraw sums from a borrower’s nominated bank account, using debit card details, subject to specifically agreed terms which are fully disclosed and agreed through the loan application process. Once agreed by a customer, a CPA allows a business to take a series of agreed payments using a customer’s debit card details without having to seek express authorisation for every payment. CPAs can provide an efficient and convenient payment method for customers. It is important, however, that you are fully aware of the commitment you are entering into when applying for and accepting the offer of a personal loan from QuickQuid. On your repayment date QuickQuid will debit your account for the amount due. If the debit fails, QuickQuid may attempt to debit a second time on the same day or the following business day.
How can CPA be cancelled?
Customers can cancel their CPA with the bank or card provider or the company taking the payment. Customers advising the bank or card issuer that they have stopped permission for the payments should also notify us.
Customers may also cancel their CPA by contacting us directly. Payments taken prior to cancellation being received will only be considered for full, or part, refund at the discretion of QuickQuid. Please call us on 0800 016 3114 (Call free from landlines. Mobile phone companies may charge up to 40p per minute.). If you cancel your authority for the repayment of your loan with us, you will still be responsible for paying any money that you owe, including any charges which may accrue. An alternative means of repayment should be agreed.
How does a Direct Debit Authorisation payment work?
The Direct Debit Authorisation behaves the same as a cheque. QuickQuid presents the Authorisation to your bank. Your bank will then send the specified payment amount to QuickQuid to satisfy the loan agreement.
What is an APR? What does it mean for me as a customer?
APR stands for Annual Percentage Rate and represents the cost of a loan displayed over an entire year. An APR can be helpful in comparing two similar loans from separate lenders because it will allow you to determine which loan is better for you. While the APR may be a helpful tool for comparing loans, the total cost of credit is also a valuable tool as it will tell you exactly how much the loan will cost. See our Rates & Terms page for more information on the APR and total cost for our loan products.
Does QuickQuid run credit checks during the loan approval process?
Yes. We run credit-application checks with credit reference agencies to verify your application information and to help us determine whether your application will be approved or denied, as well as to help us determine the amount of your loan, if approved. Please note, when lenders run a credit-application check, it will leave a footprint on your credit report. Footprints themselves are not negative, but if a credit report shows that many searches have been done in a short period of time, it could be a sign of identification fraud or great financial need.
How do I report a complaint?
You may report complaints in reference to QuickQuid loan products, policies or services via email at firstname.lastname@example.org or via phone at 0800 210 0994. Call free from landlines. Mobile phone companies may charge up to 40p per minute.
Upon receipt of your complaint, QuickQuid will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it. If you are not satisfied with our response, you may appeal the decision via email at email@example.com. We ask you to please state your objections to the previous decision and include any new evidence to be considered.
We will negotiate with you and send you our full response within eight weeks of receiving your complaint. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our final response, you can ask the Financial Ombudsman Service for an independent review. We will enclose a leaflet (or provide you with a link to the leaflet) from the Financial Ombudsman Service in our final response letter to assist you if you decide to pursue this further course of action.
You should contact the Financial Ombudsman Service within six months of receiving our final response.
Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
I lost my password. How do I reset it?
Click reset your password and then follow the steps below:
1. Enter your email address and click the “Send My Password” button.
2. A new password will be sent to your email address.
3. Log into your account with your new password where you'll be required to update it.
If you are already logged into your account and would like to change your password, simply click on the “Change Password” link on the Account Home menu.
How do I update my bank information?
To update your bank information, you must contact our Customer Service team via phone at 0808 234 4558 or chat live online. Please have the new branch sort code and bank/building society account numbers available.
How do I update my customer profile?
To update personal information on your customer profile, please do the following:
1. Log into your account using the Return Customer Login at the top of the screen.
2. Click on the corresponding link under “Account Details” in the “Manage Your Account” section.
3. Make the change and click “Update”.
Please note that some information cannot be updated unless you contact our Customer Service team at 0808 234 4558.
How do I sign up for discounts and promotions?
You can sign up for promotional discounts by logging into your account and updating your Contact Preferences. You can choose to receive discounts by email, text and/or post.
What will happen to my QuickQuid FlexCredit® account beginning 1st January, 2015?
Beginning 1st January 2015, customers will no longer be able to take new draws from QuickQuid FlexCredit accounts. You will continue to make payments as scheduled. You can check your QuickQuid FlexCredit balance or schedule additional payments through the website. Once your balance goes to zero your account will be automatically closed, you do not need to do anything additional at that time.
QuickQuid will not be offering additional funding options until your QuickQuid FlexCredit loan is paid off. Once you pay-off your FlexCredit loan, you may be eligible to apply for a short-term loan. We will update you with an email detailing your options upon pay-off and you can log in to your account to check at any time.
Can I apply for a Short-Term Loan if I still have a QuickQuid FlexCredit® balance?
Unfortunately, QuickQuid will not be offering additional funding options until your QuickQuid FlexCredit loan is paid off. Once you pay-off your FlexCredit loan, you may be eligible to apply for a short-term loan. We will update you with an email detailing your options upon pay-off and you can log in to your account to check at any time.
Please note, short-term loans should be used for short-term financial needs only, and not as a long-term financial solution. As a responsible lender we don’t encourage you to use this service frequently and each loan application is subject to affordability and credit checks in accordance with our responsible lending policy.
What are short-term loans and who should use them?
Short-term loans are designed to help you bridge the gap between paydays so you can cover any unexpected expenses or temporary cash flow problems. Short-term loans are not appropriate for long-term borrowing or if you are in financial difficulty. If you need a quick cash advance to cover unexpected expenses, then a QuickQuid short-term loan could be for you. However, you should not take out a short-term loan if you don't think you can pay it back on time or if you are in need of longer term borrowing.
What is the loan interest rate?
Interest will accrue on your unpaid principal at a daily rate of 0.80%.
See Rates & Terms for a detailed explanation of interest rates and repayment amounts.
When will my loan be due?
You can repay a QuickQuid payday loan over the course of 1, 2 or 3 repayment dates. Your repayment dates will always be set to your pay dates. You may not be eligible to apply for each period option given your pay date frequency and our minimum 27 day loan term requirement. You will have a chance to review all repayment dates before signing your loan contract.
What are my repayment options?
When you first apply for a loan, you have three repayment options for which you may be eligible. Below are those options:
1-Period Loan: Your loan amount and accrued interest will be due on your 1st repayment date
2-Period Loan: This option allows you to repay your loan over 2 periods. On your 1st repayment date you will pay the interest that has accrued. On your 2nd repayment date you will repay the loan amount and the interest that has accrued between your 1st and 2nd repayment dates.
3-Period Loan: This option allows you to repay your loan over 3 pay periods. On your 1st repayment date you will pay the interest that has accrued. On your 2nd repayment date you will pay the interest that accrued between your 1st and 2nd repayment dates. On your 3rd repayment date you will repay the loan amount and the interest that has accrued between your 2nd and 3rd repayment dates.
Your repayment dates will always be set to your pay dates. You may not be eligible to apply for each period option given your pay date frequency and our minimum 27 day loan term restriction.
We will always send a reminder email at least 3 days prior to your due date. Contact our Customer Service Team to discuss your repayment options further.
Please remember, you should be able to make your repayments out of your normal disposable income. If you are approved for a multi-period loan your final repayment will be larger than your previous repayment(s). Therefore, you may need to save disposable income from a prior month in order to make the final repayment out of your disposable income.
What if I need additional time to make my payment?
You should only take out a loan if you can afford to repay the loan pursuant to the terms of your agreement and do so in a sustainable manner. If your financial situation changes such that you believe you will not be able to repay the amount due on your repayment date, then you should contact us so that we can discuss the options available to you. Depending on your situation, we may be able to offer you a Due Date Adjustment, Extension or a Fixed Repayment Plan.
Due Date Adjustment: If you are in need of a few additional days to repay your loan, then we may be able to postpone your repayment date by up to 3 calendar days. We will only be able to provide you one Due Date Adjustment per loan and only if we believe you are going to be able to repay the amount due by the adjusted repayment date.
Extension: If you require more than a few days to repay your loan, you may apply for an extension. If your application is approved, the interest you accrued on the original loan must be paid on the original repayment date. Repayment of your loan principal will then be deferred until a later repayment date, at which point you will repay the loan principal along with the additional accrued interest. Extending your loan means you pay additional interest on your outstanding principal so extensions are granted solely at our discretion where we believe you will be able to repay the extension without undue difficulty. The maximum number of extensions that you may apply for is two. To see if you are eligible to apply for an extension, please log in to your account.
Fixed Repayment Plan: If you are in severe financial hardship, you should contact us immediately as we may be able to provide you a Fixed Repayment Plan.
Important Notice: We are unable to offer you any of the above options unless you contact us in a timely matter. If your payment method is Debit Card, then you must contact us at least one business day before your repayment date. If your payment method is Direct Debit, then you must contact us at least three business days before your repayment date in order for us to help you.
How much money can I receive if approved?
New customers may qualify for a loan amount up to £1000.† After successful repayment of your first loan, existing customers may qualify for a loan amount up to £1500.†
How many loans can I borrow at one time?
QuickQuid has a policy of one loan per customer.